Privacy Policy
Effective Date: [30/01/2026]
Last Updated: [30/01/2026]
At THE DOCTORS PHARMACY (“we,” “us,” or “our”), accessible via https://thedoctorspharmacy.co.uk/, we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or engage with our medical information and consultation services.
This website provides medical information and professional medical consultation programmes, including medically supervised weight management, delivered by qualified UK-registered doctors.
1. Who We Are
THE DOCTORS PHARMACY is an informational and clinical support platform operated by VEJOVIAN SERVICES LIMITED, a company registered in England and Wales (Company Number: 15288952), with its registered office at Rex Buildings, Alderley Road, Wilmslow, Cheshire, UK, SK9 1HY.
The service was founded by Dr Joey Blunt, a UK-licensed General Practitioner, and provides access to medically supervised services delivered by appropriately qualified and regulated healthcare professionals.
1.1. Data Controller & Medical Oversight
Data Controller:
VEJOVIAN SERVICES LIMITED
Registered Address: Rex Buildings, Alderley Road, Wilmslow, Cheshire, UK, SK9 1HY. Website: https://thedoctorspharmacy.co.uk/
Clinical Lead:
Dr Joey Blunt MBChB (Hons), MA (Cantab), MRCGP, GPwER (Lifestyle Medicine)
UK General Practitioner
GMC Number: 7527933
This site complies with UK GDPR, the Data Protection Act 2018, and relevant General Medical Council (GMC) guidance on confidentiality and patient data.
2. Scope of This Privacy Policy This policy applies to:
- Visitors to our website
- Users accessing medical information and educational content
- Patients enrolling in consultation or medical management programmes
- Individuals contacting us via forms, email, or other communication methods
It covers how we handle personal data, special category (health) data, and technical data.
3. Accuracy of Information Provided by Users
Where the website allows users to submit enquiries, registration details, or expressions of interest in services, you confirm that the information you provide is accurate and complete to the best of your knowledge.
Accurate information is important to ensure appropriate communication, service information, and, where relevant, safe progression to clinical assessment.
We are not responsible for consequences arising from inaccurate or incomplete information submitted through the website.
3. Information We Collect
3.1. Personal Information
We may collect personal data such as:
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Billing and payment details
- Communication preferences
3.2. Medical and Health Information (Special Category Data)
When you engage in consultations or medical programmes, we may collect:
- Medical history
- Weight, BMI, and metabolic health data
- Medication history
Lifestyle and dietary information
Consultation notes and treatment plans
Identity verification documents and images (such as photographic identification and images of appearance), where required for patient safety, identity verification, or regulatory compliance
This data is collected only where necessary for the provision of healthcare services. Medical and health information is processed in accordance with UK GDPR Article 9(2)(h) for the purposes of medical diagnosis, treatment, and the management of healthcare systems.
Explicit consent is used only where required, such as for optional services or non-essential communications.
Where images or identity documents are collected, they are used solely for identity verification, patient safety, and regulatory or clinical governance purposes. They are reviewed by authorised personnel and are not used for biometric identification, facial recognition, or automated decision-making.
Website Forms and Initial Information Collection
When you submit health or eligibility information through forms on our website, this information is transmitted securely to our clinical record system and used to determine whether our services may be appropriate for you.
Our website acts as a secure conduit for this information. Patient health information submitted via website forms is not intentionally stored on the website itself and is reviewed within our secure clinical systems by authorised healthcare professionals.
Eligibility screening performed at this stage is limited to determining whether our private, elective services may be suitable and does not constitute a medical diagnosis or assessment of urgent healthcare needs. Individuals who are not eligible are advised to seek care through appropriate alternative routes.
3.3. Technical and Usage Data
Automatically collected information may include:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and similar technologies
This technical data is used solely for security, performance monitoring, and fraud prevention purposes and is not used to make clinical decisions.
4. How We Use Your Information
We use your data for the following purposes:
- To provide safe, personalized medical consultations
- To assess eligibility for medical weight management programmes
- To communicate with you regarding appointments, services, or updates
- To improve website functionality and user experience
- To meet legal, regulatory, and clinical governance requirements
- To ensure patient safety and continuity of care
- To verify identity and ensure safe and appropriate prescribing, including fraud prevention and regulatory compliance
Access to personal and medical information is restricted to authorised personnel involved in providing care, clinical governance, or necessary administrative support, in accordance with professional confidentiality obligations.
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing (UK GDPR)
We process personal data in accordance with UK data protection law under the following lawful bases:
- Contract – where processing is necessary to provide requested services
- Legal Obligation – where we are required to comply with healthcare, regulatory, or record-keeping obligations
- Legitimate Interests – where necessary to operate, secure, and improve our services, provided these interests are not overridden by individual rights
Medical and health data (special category data) is processed under Article 9(2)(h) UK GDPR, where necessary for medical diagnosis, treatment, and the provision of healthcare by regulated professionals.
Where identity documents or images are processed, this is necessary to meet regulatory, safeguarding, fraud-prevention, and patient-safety obligations associated with the provision of healthcare services.
Where processing relies on consent (for example, for marketing communications or optional services), consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing already carried out, nor does it override our professional or legal obligations to retain medical records.
6. Data Sharing and Third Parties
We may share your information only where necessary with:
- Licensed healthcare professionals involved in your care
- Secure clinical software providers (including our electronic health record system used for patient care and clinical documentation)
- Payment processors compliant with UK and PCI-DSS standards
- Regulatory or legal authorities where required by law
All third parties are required to meet strict confidentiality and data protection standards.
7. Data Storage and Security
We take data security extremely seriously.
- All personal and medical data is stored on secure, encrypted systems appropriate to its purpose.
- Access is restricted to authorised personnel only
- We apply industry-standard safeguards to prevent unauthorised access, loss, or misuse
- Identity documents and images are stored securely with restricted access and retained only for as long as necessary to meet clinical, legal, and regulatory requirements
Medical records are retained for minimum periods required by law and professional standards (for example, at least 8 years following the last patient contact for adult health records), in line with applicable UK healthcare record-retention requirements. Non-clinical data is retained only for as long as necessary for its purpose or to meet legal and regulatory obligations.
8. Cookies and Tracking Technologies Our website uses cookies to:
- Improve site performance
- Understand user behaviour
- Enhance user experience
You can manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.
Further details are available in our Cookie Policy
9. Your Rights Under UK GDPR You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permissible and subject to medical, legal, and regulatory record-keeping requirements)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) Requests can be made by contacting us using the details below.
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
10. Medical Disclaimer and Responsibility
Information on this website is written and reviewed by qualified medical professionals. Any medical treatment, prescribing, or personalised advice is provided only following an individual clinical assessment.
Clinical decisions and treatment plans are made only after individual medical assessment by a qualified healthcare professional.
11. Children’s Privacy
Our services are intended for adults only, and we do not provide medical consultations or treatment to individuals under the age of 18. We do not knowingly collect data from children. If such data is identified, it will be promptly deleted.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, regulatory, or service changes. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
THE DOCTOR’S PHARMACY
Website: https://thedoctorspharmacy.co.uk/
Final Note
Your privacy, safety, and trust are fundamental to our mission. We are committed to maintaining the highest standards of medical ethics, data protection, and transparency.